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About Outlook Email Tracker

Outlook Email Tracker is ideal for businesses with large volumes of email communication. It gives you the ability to track email volume by a range of criteria giving you a valuable insight into how promptly your business emails are dealt with.

It delivers incredibly powerful data straight from your Outlook interface. Identifying the root cause of email, using category and reason tags, it allows you to make email communication work harder for your company.

Improve response time, productivity

It feels like the cost of answering emails is escalating as we see significant increases in email traffic. We’re all getting frustrated with the endless emails our businesses receive, every day of the week, making it harder to keep on top of them.

With Outlook Email Tracker you will be able to set up service level agreements for your customers on email response times, tracking employee email usage and performance.

With the average office employee spending over a quarter of their working day on email, isn’t it about time you got the best from your Outlook?

  • Simple interface and easy to use
  • Monitor email causes and time taken to respond
  • Full out-of-the-box dashboard reporting

Email...The facts

105 average emails a day

The Radicati Group report found that the average corporate email user sends and receives about 105 emails a day.

28% time spent using email a day

McKinsey Global Institute and International Data Corporation found that email is the second-most time-consuming activity for workers, with 28% of time spent reading and answering emails.

Outlook Email Tracker creates clear, detailed reports and statistics based on your email data.

Key Features

Outlook Email Tracker was developed with the objective of improving customer services, through analysing root causes for email traffic seamlessly. This is achieved through defining the root cause of email communications, implementing corrective actions and thereby reducing emails received and significantly improving your customer services.

Simple Interface

Simple interface and easy to use.

Monitor email

Monitor email causes and time taken to respond

Email trends

Monitor email trends

Admin application, which allows one click buttons and setup, reducing time taken for logging emails

Monitors and logs emails without intruding on user privacy

Ability to carry out root cause analysis and then take corrective action

Monitor email frequency before an issue is resolved or sale made

Customer service viewpoint on performance at individual user level

Viewable on plasma

Scorecard data viewable on plasma screens in real-time

Track emails

Track email by 'subject', 'sent to', 'replied to', 'date' and 'time'

Dashboard reporting

Full out-of-the-box dashboard reporting

Key Benefits

1. Improving productivity

Reduces the overall volume and time spent on email, improving productivity in the workplace

2. Response time

Decreases email response time, improving customer service and business communication

3. Measure in real-time

Maintains and improves future business communication, with effective KPI and performance measure in real-time

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Outlook Email Tracker is ideal for businesses with large volumes of internal or external email communication. It gives you the ability to track email volumes by different set criteria giving you a valuable insight into how promptly your business emails are dealt with.

See Outlook Email Tracker Plans & Pricing

Support

Customers who purchase Outlook Email Tracker and the Outlook Email Tracker Administration Tool from PSP IT Ltd are entitled to product support at no extra charge. Product support is available for the first 3 months from the purchase date, providing the support criteria is met.

Response Times
  • My product has developed a fault and is not working. 0 – 4 Hours: Urgent
  • I have a question about my product. 8 – 16 Hours: Low
Product support can be obtained using the following methods:
Outlook Email Tracker support criteria:
  • Outlook Email Tracker and the Outlook Email Tracker Administration Tool were installed by a technical representative from PSP IT Ltd.
  • Support hours for Outlook Email Tracker and the Outlook Email Tracker Administration Tool are provided from 9.00am – 5.00pm Monday to Friday.
  • The support query concerns an error with the product.
  • Additional developments or customisations are not covered by product support and such requests are a dealt with as chargeable projects.

Contact

FREE Guided Tour

Outlook Email Tracker

PSP IT Design & Development,
Carver House, Apex Court, Spalding Office Park,
Elsoms Way, Pinchbeck, Spalding, PE11 3UL

+44(0) 1775 722377

sales@psp-it.co.uk

www.psp-it.co.uk

Company registration number: 06507907, place of registration in England and Wales.

Vat registration number: 977982535.

© Copyright PSP Ltd 2016. PSP is a trading name of People, Systems & Process (PSP) Ltd. PSP Ltd specialist in CMS,CRM Applications as well as website design and development and are based in Spalding, Lincolnshire operating throughout the whole UK.