Outlook Email Tracker was developed with the objective of improving customer services, through analysing root causes for email traffic seamlessly. This is achieved through defining the root cause of email communications, implementing corrective actions and thereby reducing emails received and significantly improving your customer services.
Simple interface and easy to use.
Monitor email causes and time taken to respond
Monitor email trends
Admin application, which allows one click buttons and setup, reducing time taken for logging emails
Monitors and logs emails without intruding on user privacy
Ability to carry out root cause analysis and then take corrective action
Monitor email frequency before an issue is resolved or sale made
Customer service viewpoint on performance at individual user level
Scorecard data viewable on plasma screens in real-time
Track email by 'subject', 'sent to', 'replied to', 'date' and 'time'
Full out-of-the-box dashboard reporting
Reduces the overall volume and time spent on email, improving productivity in the workplace
Decreases email response time, improving customer service and business communication
Maintains and improves future business communication, with effective KPI and performance measure in real-time
Outlook Email Tracker is ideal for businesses with large volumes of internal or external email communication. It gives you the ability to track email volumes by different set criteria giving you a valuable insight into how promptly your business emails are dealt with.
"As a customer focused company it is vital we reply to customers quickly and understand why they are contacting us. With Outlook Email Tracker we gain an insight into the reasons why customers are engaging with us and we can use the speed of e-mail response as a KPI for performance review. From when I first contacted PSP regarding the outlook tracker to post installation Mark, Richard and Joe have been a pleasure to deal with. They were very professional and answered all of our queries from basic questions to compatibility with our other software quickly and skilfully."